Will my package be discreetly delivered?
Our products are shipped in standard packages, and the label says Genius One. The size of a typical package is about 10in x 8in or bigger, depending on the items.
Do you offer same day shipping?
We cannot guarantee same day shipping. It may take us time to fill your order and get it ready for shipping. We understand you are excited and want to get your product sooner, and we are excited as well for you to receive it. We are working as fast as we can to get your order out promptly. Bear with us.
What are my shipping options?
We are currently using the USPS as well as other carriers to deliver your orders. We offer Standard, Expedited, and Priority Express options for domestic and international orders. Please understand that we don’t have control over these carriers. If your package hasn’t been delivered on time, please contact your carrier for a refund. We are not responsible for lost or stolen mail.
We also cannot calculate and charge you in advance for any duty and/or Custom fees that may be incurred. They are assessed by your country’s Customs Office and are your responsibility. We ship worldwide.
What is the warranty?
If you are not 100% satisfied with Genius product, please send it back within 30 days for a full refund of the purchase price. Please contact our support to request an RMA number to include with your returned product and ensure a quick refund. We do not charge a restocking fee and do not provide return labels.
When you mail your product to us, we recommend keeping the tracking number on file. Genius is not responsible for lost or misdirected returns.
For shipping information of the warehouse near you and RMA number, please email us at info@GeniusKarma.com
When applying for warranty coverage, please provide the original proof of purchase, i.e. purchase confirmation you received from Geniuskarma.com and the original certificate with your Genius serial number. We should be able to locate you in our database. We do not provide return labels.